September 24th, 1997
DHL And AT&T To Offer Industry's Most Comprehensive Electronic Notification Service For International Express Shipment Recipients
The new service, Electronic Shipment Advisory, is currently available for U.S. customers using DHL's EasyShipTM shipment processing system to send documents and packages of any size and weight domestically and to the more than 220 countries that DHL serves. Early next year, the service will be available to all DHL customers in the U.S. through a new package of comprehensive shipping software.
When preparing an express shipment with DHL's shipping software, customers are given the option of sending their recipients an e-mail message or a facsimile describing the shipment contents and other information such as purchase and sales order numbers, the date the shipment was sent, and the weight and number of pieces of the shipment. The shipment airbill number is also provided for easy tracking via DHL's website (http://www.dhl.com), DHL's GlobalTrackSM software, or by calling DHL's automated GlobalTrack telephone service at 1-800-CALL-DHL. With certain e-mail applications, customers can even directly link from the Electronic Shipment Advisory e-mail message directly to the tracking page on the DHL website. The greeting message is displayed in English and, to certain countries, is automatically translated into the local language of the destination country. The information is communicated electronically via AT&T's global e-mail and fax networks.
"Confirming the trend of the growing importance of information to international and domestic shippers, our customers indicated that there was demand for a system that automatically advises a recipient that a shipment is coming their way," said Patrick Foley, chairman and chief executive officer of DHL Airways, Inc. "Shippers can now eliminate extra phone calls, faxes and paperwork associated with informing a recipient of an inbound shipment."
Electronic Shipment Advisory combines the capabilities of the world's largest air express network with the proven reliability and expertise behind the AT&T network. "AT&T's global networks are designed to support high-volume, mission-critical messaging services," said Kathleen Earley, vice president of AT&T Networked Commerce Services. "In transportation, the movement of information is as critical as the movement of goods. The Electronic Shipment Advisory application is a perfect example of how AT&T can work with the transportation industry to help bring value-added services to their customers."
The Electronic Shipment Advisory system is capable of delivering a pre-advise message for every shipment that the DHL network makes -- more than 100 million per year. However, estimated usage is between 30,000 and 40,000 global pre-advise messages daily. Currently, AT&T delivers over one million electronic messages daily.
The service's ability to automatically translate introductory English messages from U.S. outbound shippers into the language of the destination country is especially attractive to international shippers, noted Alan Boehme, director of customer access for DHL Airways, Inc. "As DHL is the leader in international air express delivery, Electronic Shipment Advisory is designed with the international shipper in mind, offering 10 language options," said Boehme.
Existing EasyShip customers in the U.S. can receive the Electronic Shipment Advisory service capability via modem through an on-line software upgrade.
"With DHL's Electronic Shipment Advisory, we are able to solidify relationships with our customers by quickly giving them the information they need about incoming shipments in hard copy or e-mail form," said Adrianne Kokiko, senior traffic clerk for Honeywell, Inc. "No other transportation provider offers a service like Electronic Shipment Advisory for international shipments. It saves us the time of sending additional faxes or paperwork."
AT&T is one of the leading worldwide providers of telecommunications, on-line, electronic commerce, and credit card services. AT&T is the world's largest messaging provider supporting AT&T's message-enabled electronic commerce technologies, electronic data interchange (EDI) and a full range of Web hosting and transaction services. For more information on AT&T messaging services, call 1-800-242-6005 or visit www.att.com/easycommerce.
DHL Worldwide Express is the world's largest and most experienced
international air express network, linking more than 635,000 cities in
more than 200 countries.