DHL Worldwide Express To Deploy World's Most Advanced Clearance System
Using Open Harbor Technology
San Carlos, Calif.
- September 23, 2002 Introducing a new era in global trade
management, DHL Worldwide Express and Open Harbor, Inc., today announced
a multi-year, multi-million dollar contract to deploy the world's most
advanced customs clearance solution. When fully implemented, DHL's Worldwide
Clearance System (WCS), powered by Open Harbor's real-time, web-based
platform, will support the express company's operations globally and
facilitate customs clearance for millions of packages annually.
DHL's ascent to global market leadership has always been distinguished
by technological innovation; nonetheless, it has remained a challenge
to provide every DHL location across its enormous network with up-to-date
trade information - that is, until now. "WCS will allow every DHL location
to access the latest regulatory information, and enable us to adjust
quickly to changing trade conditions worldwide," said Jeffrey Bass,
DHL's WCS Program Director."
Open Harbor's automated solution collects and continuously updates regulatory
data: the system now holds over 8,000,000 trade rules, up from 6,000,000
just three months ago. The most comprehensive trade content in the industry
is the fuel for WCS, allowing DHL and its customers to reduce customs
audits and the risk of fines or penalties.
"Many vendors offering global trade management solutions talk about
their ability to keep up with the changes affecting global logistics,
but Open Harbor's real-time platform allowed us to make concrete commitments
to DHL," said Open Harbor's CEO, Chris Erickson. "We're so confident
in our ability to keep DHL and its customers in compliance that we've
contractually committed to 99+% accuracy."
"No other company we evaluated had the technology or expertise to make
this kind of promise," DHL's Bass added. "Open Harbor clearly offered
DHL a new benchmark. Compliance and transparency has always been critical-all
the more so now in our security-conscious times."
DHL's business is truly global: millions of packages are handled each
year to and from the US, but millions more travel across Latin America,
Europe, Africa, the Middle East and Asia Pacific. DHL found Open Harbor's
ability to support customs clearance to and from virtually any country
to be a major difference: in fact, the first DHL country to deploy WCS
is Malaysia - a fast-growing economy with dynamic trade regulations, making
it the perfect test-case for WCS. Currently in pilot production, the Malaysian
WCS was developed and deployed in record time.
By the end of this year, DHL's operations in Brazil & Ireland will join
Malaysia on the WCS roster, and by mid-2003 DHL plans to have many more
countries in Asia Pacific, Europe & the Americas up and running.
In addition to providing trade content, Open Harbor's nimble trade automation
workflow engine has been mapped to DHL's clearance processes. "WCS will
help us further standardise clearance processes throughout the world,
allowing us to automate operations more effectively. WCS, in combination
with our advanced globally deployed Clearance Paperwork Imaging system,
gives us a significant operational edge on the competition," Bass continued.
"Even in our first WCS pilot implementation in Malaysia we're seeing productivity
gains. We expect these to accumulate substantially as we roll out."
WCS allows DHL to view and handle all clearance transactions from export
through import. The solution includes data validation, global product
catalogue (including Harmonized System classification codes), electronic
declaration filing, forms printing, and, importantly, exception management.
"Perhaps WCS's most important feature is the ability to view the total
transaction process, ensuring that DHL's clearance staff are alerted to
any and all clearance issues immediately," Erickson noted. "By contrast,
most global trade management solutions require constant monitoring by
the customer. WCS's exception management function calls out those issues
that require human intervention, providing DHL with proactive, pre-emptive
About DHL Worldwide Express
DHL Worldwide Express is the global market leader of the international
air express industry. An established innovator since pioneering the
industry in 1969, DHL continues to be at the forefront of technology,
offering fast, responsive, and cost-effective, express deliveries in
addition to e-commerce fulfillment and intelligent logistics solutions.
The DHL network links over 120,000 destinations in more than 220 countries
and territories, and employs 71,000 people. DHL is majority owned by
Deutsche Post World Net. Other shareholders include Japan Airlines.
(Acquisition of Lufthansa's shares by DPWN completed 5 July 2002 awaiting
approval by the anti-trust agencies.)
About Open Harbor
Open Harbor's first-and-only suite of integrated trade services creates
a unified view for companies and their partners to manage the complexity
of international trade operations in real-time. Unlike existing solutions
whose U.S.-centric and non-integrated approaches limit the potential
benefits of global trade automation, Open Harbor's industrial-strength
solution, delivered via the Web, is unique in its ability to support
trade from and to any country. By using dynamically updated rules-based
content, the solution speeds trade while ensuring vigilant compliance
across the world's borders. Open Harbor . . . Global Trade Redefined
DHL Worldwide Express
Tel: +32 2 713 4864
J P Carr
Open Harbor, Inc.